Here are all the ways to get in touch

Chat, email, or call: No matter how you want to reach out, we’re here to help. Here’s everything you need to know about how to contact us.

Chat

Our interactive chatbot is available 24/7 to answer your questions. To chat live with a member experience specialist, start a chat during these hours: 8am-8pm EST Monday through Friday, and 10am-6:30pm EST on Saturday.

Email

Email us at info@fetchpet.com. Our member experience specialists respond to every email within one business day. The member services center is closed on Saturday and Sunday, so emails received over the weekend will be responded to in the order they were received starting Monday morning. 

Phone

Our member experience specialists are here to answer your questions Monday through Friday 9am-6pm EST. Give us a call at 1.866.467.3875.

And don’t forget: You can always submit a claim, upload documents, track your claim status, and much more from your online account.