Taking care of missing documents is simple. Here’s what you need to do.
Start by checking your inbox for an email with the subject line “ACTION NEEDED: Documents missing.” It gives an exact breakdown of everything we still need in order to process your claim.
(Most of the time, the documents we’re missing are detailed medical records from your pet’s most recent checkup, including any exam notes and lab results. Your vet may refer to these records as “SOAP notes.”)
If you already have what we’re asking for, skip ahead to step #3. If you don’t, reach out to your vet’s office to have them email you the additional documents.
To submit your additional documents, follow these instructions:
If you’re in the app, close this article and tap Support in the bottom right of your screen to start a chat. If you’re on the website, click the Chat button in the bottom right of your screen.